Outsourced functions

abrdn Malaysia Sdn Bhd and abrdn Islamic Malaysia Sdn Bhd receive a range of intragroup services that constitute outsourced functions under the Group's operating model. These services are provided by various abrdn entities in accordance with our Intragroup Services Agreement and the corresponding Service Schedules. All outsourcing arrangements are supported by defined service levels and monitored through established governance processes.

Investment‑Related Services
The Company outsources discretionary and non‑discretionary investment management, investment research, dealing and execution, investment control, and investment risk functions. Activities include performance oversight, ESG integration, proxy‑voting administration, order execution, guideline monitoring, trade‑error governance, and risk analytics covering market, credit and liquidity risk.
Information Technology
Outsourced IT services include helpdesk support, incident management, system and application availability, continuity, device provisioning, project management, application development, technology‑risk management, and supplier management.
Security, Resilience & Protection
Services include security operations, information protection (including identity and access management), cyber‑resilience programme delivery, business‑resilience management, crisis and incident management, physical security, and third‑party risk management.
Product
Functions outsourced include fund range management, effective board reporting, and product suitability oversight.
Operations
Operational outsourcing covers middle‑office and data management activities across public markets asset classes; market data procurement and vendor management; operational governance and control frameworks; management of global third‑party administrators; regulatory reporting; client lifecycle administration; performance analytics; and fund‑accounting reporting, pricing oversight and complex asset valuation.
Risk & Compliance
Outsourced support includes provision of risk frameworks, toolkits, policies and mandatory training; risk and compliance advisory services; monitoring and oversight; review and challenge functions; and market‑abuse surveillance.
Finance
Finance‑related activities outsourced include accounts payable (invoice processing and settlement); billing (preparation, processing and tracking); finance‑systems administration and compliance; banking operations (account maintenance, reconciliation, payment processing); operational controls for transaction processing and month‑end close; tax reporting and compliance advice; business partnering services; and procurement support.
Additional Corporate Functions
Corporate Services, Internal Audit, HR, Legal and Secretariat functions are also provided intragroup, covering workplace safety, maintenance, audit assurance, HR frameworks and systems, payroll, vetting, legal advisory, litigation management, and governance/secretariat services.

Risk warning